Refund policy
✦ Return & Refund Policy
Xewan Skincare
At Xewan , customer satisfaction is important to us. We carefully check orders before dispatch, but if you receive an incorrect, damaged, or defective product, we are here to help.
Return Eligibility
A return or replacement may be requested within 3 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from what you ordered.
To request a return, please contact us and provide your order details along with clear photos or a video of the product and packaging.
Return Conditions
- Products must be unused and in their original packaging.
- Products that have been opened or used generally cannot be returned for hygiene reasons.
- Returns caused by a change of mind may not be accepted.
- We reserve the right to inspect the returned product before approving a refund or replacement.
Refunds & Replacements
Once your return is received and inspected, we will notify you regarding the approval. Depending on the situation, we may provide a replacement or refund.
If a refund is approved, the refund process will be explained to you by our customer support team.
For return or refund assistance, contact us at:
📞 +92 349 9124917